Austin Water Damage Austin Water Damage Restoration — 5,000+ Jobs Since 2015
When disaster strikes, every minute counts. We provide fast, reliable, and professional water extraction, cleanup, and restoration services across Austin, TX. Trust the local experts to restore your property and peace of mind.
Our Water Damage Restoration Services
Comprehensive cleanup and restoration solutions for homes and businesses.
Water Damage Restoration
Complete restoration from start to finish, repairing water damage and returning your property to pre-loss condition.
Learn More →Emergency Water Extraction
Rapid removal of standing water using industrial-grade pumps and vacuums to prevent secondary damage.
Learn More →Flood Damage Cleanup
Safe and efficient cleanup of floodwaters, addressing contamination and structural concerns.
Learn More →Burst Pipe Repair
Expert mitigation of damage caused by burst or leaking pipes, minimizing disruption to your life.
Learn More →Sewage Cleanup
Professional biohazard cleanup to safely remove sewage backups and sanitize affected areas.
Learn More →Storm Damage Restoration
Emergency response for storm and wind damage, including board-ups and water intrusion repair.
Learn More →Mold Remediation
Safe identification, containment, and removal of mold growth following water damage events.
Learn More →Structural Drying
Advanced dehumidification and air moving to thoroughly dry walls, floors, and hidden cavities.
Learn More →Commercial Water Damage
Large-scale water mitigation services tailored to businesses to minimize downtime and revenue loss.
Learn More →Slab Leak Detection
Non-invasive thermal and acoustic location of pipes broken beneath your foundation, before the soil erodes.
Learn More →AC Condensate Leaks
Austin's most common summer ceiling leak. We clear the overflow, strip wet insulation and dry the cavity.
Learn More →Ceiling Water Damage
Sagging, staining or bubbling overhead. We trace the source, dry the cavity and match the texture.
Learn More →Hardwood Floor Drying
Specialised mat systems that pull moisture from beneath the planks and save floors ordinary fans ruin.
Learn More →Identify Your Water Emergency: Physical Symptom Diagnostic
Unsure what caused the leak or how dangerous it is? Match what you see, hear, or feel in your Austin home to take the correct life-safety steps right now.
Ceiling Sagging, Water Blister, or Paint Ring
Drywall ceiling is bowing downward or paint is holding water like a balloon. Usually caused by an attic AC drain pan overflow or a ruptured overhead PEX supply pipe.
Hot Floor Tile or Wet Hardwood (Under-Slab Break)
You feel an unexplained warm spot on tile, or hardwood is discoloring near a hallway. Austin's expansive clay soil shifts foundations, snapping buried copper hot-water lines encased in concrete.
Hardwood Floor Cupping or Spongy Baseboards
Wood plank edges are curving upward like canoes or baseboards feel soft and squishy to the touch. Moisture is trapped between the subfloor and vapor barrier from a refrigerator line or dishwasher seepage.
Attic AC Drain Pan Overflowing Through Drywall
During brutal 100°F+ Austin summers, algae clogs the 3/4-inch PVC condensate line. When the secondary drain pan or float switch fails, gallons of water saturate attic insulation and flood ceiling sheetrock.
Bathtub Gurgling or Black Sewage Backflow
Dark, foul water is backing up into shower basins or toilets are bubbling over. Caused by municipal sewer surcharge during heavy Austin rainstorms or tree root intrusion in your private lateral pipe.
Hissing or Rushing Sound Inside Walls
You hear running water behind drywall even though no taps or appliances are running. A pressurized water supply line has split or a frozen PEX crimp fitting failed.
Panic Protocol: What to Do in the First 15 Minutes
If water is actively flooding your home right now, take a deep breath. Follow these four emergency triage steps in exact order to protect your family and prevent thousands in structural destruction:
Kill the Main Water Supply
Locate the ground meter box labeled "Austin Water" near your curb or sidewalk. Remove the iron lid and turn the brass valve 90° clockwise using a water meter curb key or adjustable wrench until the holes align.
Assess Electrical Shock Risks
If standing water reaches electrical baseboards or wall outlets, stay out of the room completely. Shut off the main circuit breaker ONLY if the electrical panel is in a completely dry area.
Who to Call: Plumber vs Restoration?
Plumbers only repair broken pipes—they do NOT extract water or dry structural framing. Call Austin Water Damage Pros at (512) 991-0679 first. We shut off main water, extract floods, and coordinate licensed plumbers on site.
Preserve Insurance Proof
Take 10-15 high-res photos and videos of the water source and affected belongings before moving items. Under Texas TDI rules, clear initial proof is vital to prove sudden occurrence.
Emergency Dilemma: Plumber vs. Water Damage Restoration — Who Should You Call First?
Homeowners facing an active water break often wonder: "Do I call a plumber or a water damage restoration company?" Here is the practical breakdown:
What an Austin Plumber Does
- Repairs the physical break in copper, PEX, or PVC pipes
- Clears root blockages and scoped sewer lines
- Replaces broken water heaters and shutoff valves
- What they don't do: Plumbers do NOT extract standing water, dry saturated drywall, remove mold, or document moisture readings for your insurance claim.
What Austin Water Damage Pros Does
- Dispatches in 45 minutes with commercial shutoff keys
- Extracts standing water with industrial truck-mounted vacuums
- Sets up commercial dehumidifiers and Injectidry floor systems to prevent toxic mold
- Provides thermal imaging moisture maps & bills Texas insurance carriers directly
- Our Recommendation: If water is actively pooling, call us at (512) 991-0679 immediately so water extraction begins while plumbing repairs are underway!
Austin Geological & Climate Intelligence: Why Central Texas Homes Face Unique Water Hazards
Generic national websites don't understand Central Texas building construction and soil mechanics. Austin homes face specific geographical challenges that make water damage significantly more severe:
- Blackland Prairie Montmorillonite Clay (East Austin, Pflugerville, Round Rock, Manor): Expands and contracts by up to 30% between summer droughts and sudden downpours. This intense ground heaving breaks rigid concrete slabs and snaps copper water lines buried underneath.
- Central Texas "Flash Flood Alley" (Shoal Creek, Onion Creek, Bull Creek): Austin's unique terrain over the Balcones Fault creates rapid, high-velocity runoff. Floodwaters carry heavy silt, motor oil, and Category 3 sewage requiring medical-grade antimicrobial washdowns.
- Arctic Polar Vortex Cold Snaps: Hard freezes (like Winter Storms Uri and Mara) freeze uninsulated attic PEX lines and outdoor hose bibs. When temperatures rise above 32°F, thawed lines unleash hundreds of gallons per minute into ceiling sheetrock.
Austin Water Damage Pros has specialized in Central Texas structures for over 10 years. Call (512) 991-0679 for immediate local protection.
Why Austin Chooses Us
24/7 Emergency Response
We are always on standby. Day or night, weekend or holiday, our team is ready to dispatch immediately.
IICRC Certified Technicians
Our experts are highly trained and certified in the latest water mitigation and restoration techniques.
Insurance Claim Assistance
We work directly with your insurance provider, documenting everything and handling the paperwork for you.
Locally Owned & Operated
As an Austin-based company, we treat our neighbors with respect, integrity, and genuine care.
Our Restoration Process
Emergency Call
Call our 24/7 hotline. We gather essential details and dispatch a team within minutes.
Rapid Assessment
Upon arrival, we inspect the damage, identify the source, and create a customized mitigation plan.
Water Extraction & Drying
We remove standing water and utilize powerful air movers and dehumidifiers to dry the structure.
Full Restoration
From minor repairs to major reconstruction, we restore your property to its original condition.
What Our Clients Say
"A pipe burst in our South Austin home at 2 AM. Austin Water Damage Pros were here in 40 minutes and saved our hardwood floors. Incredibly professional team!"
"After a severe storm flooded our downtown office, these guys handled everything. They even worked directly with our insurance. Highly recommend!"
"Fast, efficient, and transparent. They explained every step of the mold remediation process. I felt completely at ease trusting them with our Round Rock property."
Areas We Serve in Greater Austin
Frequently Asked Questions
How quickly can you respond to a water damage emergency in Austin?
We target a 45-minute arrival inside central Austin and 60-90 minutes for the outer metro such as Georgetown, Cedar Park and Lakeway. Dispatch is staffed 24/7, and we give you a live ETA when you call.
Do you work with my insurance company?
Yes, we work directly with all major insurance carriers and provide comprehensive insurance claim assistance to make the process as smooth as possible.
Are your technicians certified?
Absolutely. All our technicians are fully IICRC certified, ensuring they follow the highest industry standards for water damage restoration and mold remediation.
What should I do while waiting for your team to arrive?
If it's safe to do so, shut off the main water valve and electricity to the affected area. Avoid entering standing water if electrical hazards are present, and wait for our professionals to assess the situation.
Can you handle both residential and commercial water damage?
Yes, we are equipped to handle water damage restoration for both homes and businesses, regardless of the size or scope of the damage.
Is mold a concern after water damage?
Yes, mold can start growing within 24-48 hours of water exposure. Our structural drying and dehumidification processes are designed to thoroughly eliminate moisture and prevent mold growth.
Who do I call first: a plumber or a water damage restoration company?
If water is actively flooding and you cannot stop it, call Austin Water Damage Pros at (512) 991-0679 immediately. Our emergency response units carry municipal curb keys to shut off your water main, and we coordinate licensed Austin plumbers while our high-volume pumps extract standing water on arrival. Remember: plumbers only fix pipes—they do NOT extract water, sanitize biohazards, or dry structural walls to prevent mold.
How do I shut off the water meter at the street in Austin, TX?
Locate the ground utility box near your front curb or sidewalk labeled "Austin Water". Carefully remove the cast-iron lid with a screwdriver. Fit a water meter curb key (or adjustable wrench) onto the raised brass valve tab and rotate it 90 degrees clockwise until the two padlock holes align. If the valve is seized, call us immediately at (512) 991-0679 for emergency shutoff assistance.
What should I do if my ceiling is bulging or bubbling with water right now?
Place a large 5-gallon bucket directly underneath the sag. Carefully puncture a small pencil hole in the center of the blister with a screwdriver to release trapped water in a controlled drain. This relieves the extreme hydrostatic weight and prevents the entire sheetrock ceiling from collapsing into your living space.
Why is my floor tile or hardwood warm to the touch in my Austin home?
A warm spot on your floor is a textbook indicator of an under-slab hot water line pinhole leak. Greater Austin's expansive Blackland Prairie clay soils shift dramatically between wet and dry seasons, fracturing rigid copper plumbing beneath concrete foundations. Call us immediately for non-invasive thermal imaging and acoustic slab leak detection.
Will Texas homeowners insurance cover water damage from a slow leak?
Under Texas Department of Insurance (TDI) policy guidelines, coverage applies strictly to "sudden and accidental" water discharge. Claims caused by continuous or repeated seepage lasting more than 14 days are routinely denied by adjusters. Calling Austin Water Damage Pros immediately ensures you receive certified IICRC moisture mapping and thermal logs proving a sudden occurrence.